Shop Policies

TERMS & CONDITIONS

Please ensure that you read the terms and conditions of sale carefully prior to purchasing from WOOD BE LOVED. Any purchase made or registration of personal details is deemed acceptance of these terms.

TERMS OF SALE
All prices are quoted in UK Sterling.
Prices exclude delivery costs which will be added at checkout (please see Delivery Information). We will not be liable for any export or import duties, taxes etc. arising as a result of the goods being sent to a destination outside of mainland UK, and may need to contact you for additional payment relating to higher courier charges abroad. Payment will be debited from your account at the time of purchase, or soon thereafter. We accept payment by Visa, MasterCard and Maestro credit and debit cards and Paypal and payments are securely processed. 

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to the data you provide when accessing our site.

On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder. We are of course happy to resend confirmation via a non-automated email. Please contact us.

CANCELLATIONS

You may cancel your order at any time so long as the item(s) have not been personalised. You will be refunded in full.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

PRODUCT INFORMATION
All products are subject to availability and we reserve the right to withdraw products at any time and /or remove or edit content on this website. Despite our very best efforts to ensure product information is current and correct, we cannot guarantee the absence of errors. If there is a clear error or omission in the product description, we will notify you prior to dispatch of your order and refund you in full if you wish to cancel your order once the information has been corrected and applied to your order.

Product imagery is offered as good representation of the product but, because each piece is unique and handcrafted in our studio, we cannot be responsible for the colour accurateness of products viewed online or on printed media. Made to order / fully personalised products may differ slightly from product imagery but are a result of the handmade nature of these products and the unique grain of the wood. Please note that due to the bespoke nature of made to order products, we are unable to offer refunds on these items unless they are found to be faulty. In this rare circumstance, you will be offered a full refund or the chance to receive a replacement.

ORDERING AND PERSONALISED IMAGES

By emailing images you are confirming you have the copyright and permissions to use said images, Wood be loved will not be responsible or liable to any third party, for the content and accuracy of any materials.

Images sent must not be,defamatory to any person, obscene,offensive, infringe any copyright or trademarks.

we have the right to remove any image or posting deemed unfit for this site

STOCK SHORTAGES
If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.

DELIVERY
Orders, under normal circumstances and circumstances within our control, should arrive within 3-5 days for standard items and 14 - 21 days for made-to-order products and by a maximum of 28 days. You will be advised of any delay or if the item is not available. All our UK mainland deliveries are made via courier, and the charges are based on their charges. Delivery to other areas will be sent via an international courier of equal service. Please note that we are mostly able to track the orders with our courier, but can not be held responsible for their service. If you require delivery with full tracking, please get in contact.
Please see our Delivery Information for further details & estimated costs.

RETURNS
If for any reason you are unhappy with your purchase, please let us know. We ask that you contact us within 7 working days of receipt by email info@woodbeloved.co.uk. All items should be returned within 20 days of receipt in a resealable condition. Personalised/made to order items may only be returned if they are found to be faulty. Where possible, we would ask that you return the item(s) with the original packaging. With the exception of faulty items or goods damaged in transit, we are not responsible for return postage and packaging costs. Return items to BLASHY NOOK, MAIN STREET, STAINFORTH, NR SETTLE, NORTH YORKSHIRE, BD24 9PE, for your protection Wood Be Loved recommends that you use a recorded - delivery service.

FAULTY GOODS OR GOODS DAMAGED IN TRANSIT
In the unlikely event that a parcel arrives damaged or faulty, you must contact us within 7 working days of receipt by emaiL info@woodbeloved.co.uk. All items should be returned within 20 days of receipt. The option to receive a replacement or a full refund to your card, including the cost of return postage, will be given. Please see above for information on how to return goods.

ACCOUNT INFORMATION

Account information is the sole responsibility of you the user in ensuring all information is up to date including delivery and payment details. Inaccuracies in these details could result in orders being delayed and or delivery of items delayed or delivered to a wrong address and charges incurred to recover and redeliver to different addresses.

SECURITY & PRIVACY
We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. Images are treated the same unless we have your permission and consent to use them for marketing purposes across different media channels. All information is stored on a secure server and we respect the terms of the UK Data Protection Act 1998. We do not store credit card details nor do we share customer details with any 3rd parties.

DATA SUBJECTS RIGHTS

If you are located in the European Economic are in accordance with GDPR data protection regulations you have certain rights with respect to your personal data.  You have the right to access your personal data and correct, amend or delete or limit the use of your personal data by reaching us at the contact information given below

Furthermore if you believe we have unlawfully processed your personal data you have the right to submit a complaint to the contact information provided below or to your respective data protection supervisory authority.  If you are a customer of a merchant, please contact the merchant to exercise the rights of those stated above

INFORMATION SECURITY

We seek to use reasonable, organisational, technical and administrative measures to protect the confidentiality, integrity and availability of personal data.  Unfortunately no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information.  We recommend you take care of personal data in your possession that you limit access to your computer and browser by signing out after you have finished your session and avoid providing us with any sensitive information whose disclosure you could believe cause you substantial harm.  We are committed to confidentiality obligations and shall not access or otherwise process your personal data without you authorisation if its not for the purpose of providing you with our services. In the event that we experience a data breach we will notify you in compliance with the obligations set out in applicable laws

INTERNATIONAL DATA TRANSFER

All the information you provide maybe transferred to accessed by Wood be Loved around the world for provision of our services as described in our Privacy Policy.  When we transfer your information globally we take the necessary measures to ensure adequate protection of your information

LEAD FORMS VIA SOCIAL MEDIA

You will not be opted in to any marketing activity unless you grant us permission to do so or are already an opted in member of our lists.  Should you choose to opt in to our Newsletter and future communications such as informing you once a month of new resources, services, products and offering and if appropriate extra ones here and there.  We will send you an email to confirm you application.  Individual sign up to our 'keeping in touch" activity is double opted in by default.

Your information will be kept until you inform us otherwise, you can unsubscribe from our newsletter at any time and you van contact us to delete your data using the contact information below

CONTACT INFORMATION

if you have any questions about you personal data or this Privacy Policy please contact us by email at

info@woodbeloved.co.uk

Or by using the contact details below

Wood be Loved Ltd, Blashy Nook, Stainforth, Nr Settle, North Yorkshire, BD24 9PE, United Kingdom

For each visitor to our website, our web server recognises no information regarding the domain or e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, no information on consumers who browse our web page.

The information we collect is used to improve the content of our Web page, used to customise the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorised use of our Website.

We will not provide email addresses to any other parties.

If you supply us with your postal address on-line you will only receive the information you requested, unless you opted in during the time of contact.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding their order and delivery, new products and services or upcoming events only if they have opted in. If you wish to opt out of receiving such telephone calls, please let us know by sending us e-mail at the above address, writing to us at the above address.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. If our information practices change at any point in the future we will post the policy changes to our website to notify you of these changes and we will only apply the new uses to data collected from the time of the policy change. If you are concerned about how your information is used please contact us by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address, or logging in to your account and choosing to unsubscribe – please note, you will only be contacted if you opted in. Upon request we can provide site visitors with access to their transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g. name, address, phone number) that we maintain about them.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Customers can have this information corrected by sending us e-mail at the above address, writing to us at the above address.

COPYRIGHT
This website and its content is copyright of Wood Be Loved 2018. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: (i) you may print or download to a local hard disk extracts for your personal and non-commercial use only; (ii) you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by Wood Be Loved and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Wood Be Loved. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Wood Be Loved take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

PRIVACY POLICY CHANGES

We may occasionally amend this Privacy Policy, for example in cases when we introduce new services or new features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been uploaded to this page.

Therefore, we encourage you to check this page from time to time. By continuing to use our Services or otherwise providing personal data to us, after the amendments to this policy have been implemented, you agree to the updated terms of Privacy Policy.

We reserve the right to amend these terms and conditions at any time.
This does not affect your statutory right.